Terms and Conditions

Terms and Conditions


Prices and Payment
All prices are quoted in US Dollar. Payment must be made by credit/debit card or PayPal at the time of ordering. We accept Visa, Mastercard, Discover and American Express. All card payments are processed securely by PayPal. Ecomelife do not receive or store any card details. Card details will not be used for any purpose other than payment for the current transaction. We will take all reasonable care to keep the details of your order, payments and method of payment secure but in the absence of negligence on our part we will not be held liable for any loss you may suffer if a third party obtains unauthorised access to this information or any other data you may provide when ordering from the site.

Delivery Service
Please refer to the delivery table below for confirmation of the geographic locations that belong to each delivery zone. Your goods will usually be delivered from Hong Kong within 2 working days by EMS. The arrival date will depends of delivery address. All orders require a signature on delivery. If you are not in on the first delivery attempt, the carrier will attempt to leave your goods with a neighbour or leave a card informing you of the failed delivery. In the unlikely event that the carrier is unable to locate your address, or there is nowhere appropriate to leave your delivery, the goods will be returned to the carrier’s depot and attempts will be made to contact you to obtain further details. This can be achieved much quicker if you have provided us with a mobile telephone number. If we are unable to contact you the goods will eventually be returned to Ecomelife and may be subject to a further delivery charge. If for any reason your delivery should not arrive or if you want to check your order delivery status, please contact our Customer Services Department on 852 27599282, or via email to shoppingcart@ecomelife.com, quoting your order number and date the order was placed.

Delivery Charges

  Ecomelife is committed to keeping its delivery charges as low as possible for customers. We do not make a profit from delivery charges.
  A variable delivery charge will automatically be added to your order value, depending upon the total value of the goods you select and
  where they are to be delivered to, in accordance with the following table:

Destination	Amount ≤ USD 30	USD 30 < Amount ≤ USD 50	USD 50 < Amount ≤ USD 80	Amount ≥ USD 80
Zone 1/ Hong Kong	USD 4	Free	Free	Free
Zone 2 / Asia & Australia & New Zealand	USD 10	USD 12	USD 15	USD 18
Zone 3 *	USD 15	USD 20	USD 25	USD 30

   Zone 3 including:
  Afghanistan, Argentina, Austria, Belgium, Brazil, Canada, Chile, Cyprus, Czech, Denmark, England, Estonia, Finland, Germany, Greece,
  Iran, Iraq, Ireland, Israel, Italy, Jordan, Kuwait, Kyrgyz Republic, Liechtenstein, Lithuania, Luxembourg, Mexico, Netherlands, Peru,
  Portuguese, Russia, Saudi Arabia, UAE, Slovak, Slovenia, Spain, Sweden, Turkey, USA

  For other destinations, please contact our Customer Service Department on shoppingcart@ecomelife.com, for delivery cost details.
  If for any reason your delivery should not arrive or if you want to check your order delivery status, please contact our Customer Services
  Department on 852 27599282, or via email to shoppingcart@ecomelife.com, quoting your order number and date the order was placed.

Product Information and Availability
We make every effort to have stock available for all products listed for sale on the web site. However, products may be withdrawn at any time for a variety of reasons Colours illustrated are subject to the normal limitations of electronic presentation. External measurements and capacities quoted are approximate Because of continuous product development products supplied may differ slightly from those illustrated on our site

Replacement Policy

  If you receive a defective or damaged item and need to exchange it, please contact our customer service by shoppingcart@ecomelife.com, .
  The courier cost for return goods will be under buyer cost.

  Replacement procedures:

  (1) You can reach us at customer service by email : shoppingcart@ecomelife.com, for registration *.
  (2) You are required to present the following documents to facilitate the return Unused or unassembled items with the original packaging
  Delivery notes and Order confirmation email; Photo of defected or damanged items Order information verification We will email you the
  Replacement Verification Then, you can send us back the defected or damaged items. . We will send you back the new products through
  post mail.
  (7) The refund procedures' process lead time is about 4-6 weeks. Used, modified or assembled items, and damage caused by improper
  use, will not be accepted for returns (except for problems with manufacturing quality).
  * Item(s) not registered for return will not be accepted.

Your Security
When placing an order over the Internet your payment details are transmitted over a secure encrypted network connection, which provides personal protection, and are only retained for the time necessary to process the current transaction.

Non-Acceptance of Orders
There may be occasions on which we are unable to accept the order you have placed and this may be due to the following reasons: The product you ordered is not in stock or not in a saleable state We are unable to obtain authorisation for your payment There is a pricing or product description error. You have not met the criteria set out in the Terms & Conditions.

General Terms and Conditions
We reserve the right to refuse any order. No order will be contractually binding until you have been notified of its acceptance Notification may be given by e-mail. All web site design, text, graphics, their selection and arrangement and all software compilations, underlying code, software and all other material on this site are owned by Potter Industries Limited. Permission is granted to electronically copy and print in hard copy sections of this site for the sole purpose of placing an order with us or using this site as a shopping resource. Any other use of this site or the material on it including reproduction for other purposes without our prior written consent is strictly prohibited. We have taken every care in the preparation of the content of this site but to the extent permitted by law we disclaim all warranties, express or implied, as to the accuracy and completeness of the information contained in any of the materials on this site. We shall not be held liable to any person for any loss or damage they may suffer as a result of the use of this site save as expressly set out herein. This exclusion of liability shall not apply to any damages arising from personal injury or death caused by the negligence of Ecomelife or any of its employees or agents.